Help

Accessibility

Our accessibility standards

We have designed our website to be accessible to all. We follow the guidelines for government websites from the e-Government Information Unit on the use of open publishing standards and accessibility. We aim to conform to the W3C's Web Content Accessibility Guidelines 1.0.

If you have any accessibility or technical problems when using this site, we would like to hear about it. Please contact Children's Trust Express and we will make reasonable efforts to address them. Your other suggestions and comments are also welcome.

Help with accessing our website

Shortcut keys
You can reach our main pages using a simple set of shortcut keys, known as access keys.

Magnifying text
There are several ways you can zoom in or magnify text in our site.

Help with viewing documents
Viewing documents in Adobe Acrobat (pdf format) and Microsoft Word.

Back to top

Access Keys

Shortcut keys

You can navigate around our site to some of the main sections using a simple set of shortcut keys, known as access keys. Pressing the right letter or number along with a second ‘go’ key will jump you to those pages. Which key is your ‘go’ key will depend on your computer. Instructions are at the foot of this page.
The access keys used on this site are listed below.

UK Government standard access keys
S Skip the navigation, and go straight to the content
0 Access keys (this page)
1 Home page
2 Features (on the home page only)
3 A–Z of services
4 Go to the search box
5 Frequently asked questions
6 Help
7 Complaints
8 Legal information
9 Contact us

How to use these access keys

Windows Internet Explorer users
In Windows Internet Explorer press (and hold) the 'Alt' key with the access key you want, then press Enter. For example, for the home page press 'Alt' and 1 then Enter.

Apple Mac users
Use the 'Ctrl' key with the access key.

Firefox
For version 1.0 to 1.5, press (and hold) the 'Alt' key with the access key you want. For version 2.0 press Alt-Shift.

Most other browsers will take you straight to the page with no need to press Enter after the key combination.

Back to top

Magnifying text

There are several ways you can zoom in or magnify text in our site.

• For a permanent solution if you find the text difficult to read, change some of the default settings of your browser. This will alter the way all web pages appear on your screen. Depending on which browser and computer system you are using, these can be found in either the Tools/Options or Edit/Preferences menus. Choosing a larger font size will mean that pages will be delivered to you with larger text, which will be easier to read.
• You can change your zoom or magnify settings temporarily by selecting View then Text Size (also called Text Zoom in some browsers) from the menu bar at the top.
• If you have a mouse with a scrolling wheel, you can enlarge or reduce the size of text on screen. To enlarge text, hold down the Control key while rotating the mouse wheel towards you. To reduce text size hold down Control and spin the wheel away from you. This will step you through a range of four text sizes.

If you have a visual impairment, you'll find helpful advice from the RNIB on their webpage 'Using your PC'.
You may also find your browser manufacturer's website helpful.

Back to top

Help with viewing and downloading files and documents

Adobe Acrobat – pdf documents
This site uses the Adobe Acrobat format (also known as PDF format) for some large or complex documents.
To view these you will need to have Adobe Reader installed on your computer. This software is free to download.
Adobe provides advice on accessibility for those who have difficulty viewing documents in Adobe Acrobat format.

Microsoft documents
This site also uses Microsoft Word, Excel and PowerPoint formats for some large or complex documents.
If you do not have any software on your computer which can understand these formats, you can download free Microsoft Office converters and viewers.

Back to top